FOLIO 03 / COMMERCIAL DESK

Cancellation & Refunds

How introductory calls and separately contracted analytics work are generally changed or cancelled. Last updated: August 28, 2026.

01 / INITIAL CALL

First desk conversation

The first enquiry call is free. If you cannot attend, please send notice so the time can be released or rescheduled.

02 / AGREEMENT

Contracted editions

Paid discovery, modelling or analytics work is governed by its written proposal or contract, including milestone and cancellation terms.

03 / CHANGES

Revising the schedule

Tell us early when access, scope or priorities change. We will identify completed work, committed capacity and the safest stopping point.

04 / REVIEW

Refund questions

Questions are reviewed against the applicable agreement, work delivered and committed third-party costs. Email [email protected].